Home / Products / Management Systems
Elevator Maintenance & Service Dispatch System
An integrated app enabling building owners to report faults and request elevator maintenance, backed by a real-time dispatch dashboard.
Contents
Quick index to the main sections of this app solution page. Click any item to jump directly to that part of the content.
About the application
Elevator Maintenance & Service Dispatch System
Application features
Why do customers prefer the Khelij shopping app?
Smart digital tools ensure rapid emergency response and enhance the efficiency of field teams to minimize elevator downtime.
Fast Reporting & Smart Categorization
One-click service requests with automated priority tagging (emergency, routine, standard) and photo/description uploads.
Central Dispatch & Work Order Routing
Instant ticket reception with automatic job dispatching to the nearest or designated field technician via push notifications.
Technician Workflow & Task Documentation
Dedicated mobile interface for technicians to accept jobs, record parts used, and log detailed maintenance reports on-site.
Live Status Tracking & Service Rating
Real-time job progress tracking for clients through ticket closure, complete with customer feedback and rating options.
Technical specifications
Technical architecture and system integrations
A cloud-based architecture relying on real-time updates and direct alerts to manage immediate responses efficiently and securely.
Instant Emergency Push Alerts
Real-time visual and sound alerts triggering immediate notifications for critical breakdowns to ensure rapid response times.
Digital Asset History & Elevator Logs
Dedicated digital logbook per elevator tracking past breakdowns, routine service schedules, and replaced components.
Preventive Maintenance Scheduling
Automated scheduling engine for preventive checkups based on building contracts and service-level agreements.
Cross-Platform Mobile Accessibility
Fully responsive and intuitive mobile experience tailored for ease of use by both property owners and field technicians.
Auto-scaling and load balancing across regions.
.jpg)
Payments, shipping, and ERP systems linked through REST APIs.
Real-time dashboards for orders, conversion, and performance.
Admin panel
An admin panel that gives you full visibility over your platform
The Khelij admin panel gives your team full control over sales, vendors, marketing campaigns, and customer experience – all in one place with real-time dashboards.
- Monitor daily, weekly, and monthly sales, plus overall store growth.
- Manage vendors, commission rates, and payouts for each seller.
- Create time-limited discounts, promo codes, and product-based offers.
- Track product reviews and customer ratings and respond quickly.
Wallet application
Integrated digital wallet inside the Khelij app
The Khelij app includes a built-in digital wallet that makes refunds, gifts, and loyalty points easy to manage – giving customers full visibility and control over their balance on your platform.
- Receive refunds directly into the wallet with the option to withdraw or use them for new orders.
- Top up wallet balance with gift credit or promotional vouchers for VIP customers.
- Collect loyalty points and convert them automatically into balance or discounts at checkout.
- View a detailed transaction history (deposits, deductions, refunds, points conversions).
Use simple visuals in your UI to explain wallet balance, refunds, and loyalty points at a glance.
Khelij Wallet
SAR 485.75
Available balance ready to use at checkout.
* All wallet operations are visible to the customer in a clean interface, with the option to export a statement when needed.
.webp){kind=icon}
Guarantee your access
Reliable uptime and continuous support from the khelij team
We care about the stability of your business and your customers’ experience, so we provide reliable infrastructure, clear continuity procedures, and a dedicated support team that follows your app beyond launch.
99.9%
System uptime (target SLA)
< 15 min
Average first response time
3+
Support channels available
Clear Service Level Agreement (SLA) that defines uptime targets and response times.
Regular data backups and tested recovery plans for emergency situations.
In-app help center with FAQs, how-to guides, and onboarding tips for your team.
Multiple support channels: ticketing system, email, and optional WhatsApp / Telegram integration.
Use a live monitoring dashboard to keep an eye on uptime, incidents, and response times in real time.
Launch your shopping application with confidence
The khelij team supports you from the first idea to production, with the option to add custom features as your business grows.